![]() I ordered through Aliexpress thinking it would give me a bit of protection, but after appealing to Aliexpress, they also denied me, unfortunately I think the issue (correct size frame, but seatpost too short) is too technical for them to understand across the language barrier, and they don’t understand why it renders the whole frame unusable. Surprise surprise, they refused, and have stopped responding. I sent them this to explain that the dimensions they had marked as '240' and '280' were completely wrong:Īt this point I said if he wasn’t able to supply me a longer seatpost, explain how Trace Velo got a longer seatpost, or help me in any way, I wasn’t able to use the bike frame at all, so I asked for a refund. He clearly doesn’t understand how to read a geometry chart or measure their own bike frames. The dimensions they have added to the left side are completely wrong. They replied with this (my measurements on the right, theirs on the left): I contacted Trifox support again and explained all of the above, I asked how Trace Velo (who they sponsored to promote this frame) managed to get 285 mm of seatpost extension and sent them the above photo. I’m 99% sure he is actually just clamping the seatpost way below the minimum insertion. But, the seatpost I have, only has 240 mm maximum extension? So, Trace Velo either has a longer seatpost, or, he has his seatpost set up 45 mm BEYOND the minimum insertion line (measured from two different videos): Using that measurement, and a photo of his bike setup, you can measure his seat post extension at 280-285 mm in the below photo. Then I realised that the Trace Velo guy looks quite tall – So I went to his build video and he says he ordered the size 58, which has 522 mm seat tube length (C-T). ![]() These are some of the pictures I made for them to explain the issue: I sent them dozens of photos and tried to explain the issue several times over the course of a week. To be honest, I don’t see how anyone my height or taller could possibly fit on this frame, or the size 56 or 58, with the tiny seatpost. I asked several times if there was a longer seatpost for larger sizes, they said no. I tried to explain all this to the Trifox support guy, but they don’t seem to understand my issue (or don’t want to). The frame is the right size for me in reach/stack/etc., the seat post is just extremely short. You might think I just need the next size up, but the size 56 only has 20 mm more seat tube length, and 20 mm more still isn’t enough, and the 56 has too much reach for me anyway (I’d need a tiny stem). The seat tube on the Trifox is actually 5 mm taller than the TCR, but the distance from saddle rail to min-insert line on the Trifox seatpost is just 240 mm, 60 mm shorter than the TCR seatpost! Basically, I need the seatpost to be at least 30 mm longer (40 mm really, to be safe with different saddles and pedals). On the Trifox X16, the maximum distance from the BB to the saddle rail is just 720 mm, so the saddle at maximum height is 30 mm too low for me. The maximum distance from BB to saddle rail on my TCR is about 780 mm, and I have it around 745 mm (depends on saddle and pedal stack, obviously). ![]() It was only after assembling the bike that I realized that there was a major issue: I have normal length legs for my height (inseam 83 cm), and on my TCR, the seatpost is about 20 mm from maximum height/minimum insertion. The geometry chart is only 1-2 mm different at most, basically identical. I compared the geometry to their geo chart, and bought a Trifox X16 size 54. I’m 178 cm tall and I ride a Medium Giant TCR Advanced (2016). So beware that if you have a problem the after sales service and customer care is not what it should be.I bought this frame after seeing Trace Velo, Hambini and Oz Cycle give great reviews for Trifox frames. Shame really as they’re not bad wheels for the money. I decided to cut my losses, keep the wheels and try to sell them on. The upshot is that I risk losing my money and being substantially out of pocket. They want me to send the wheels back at my expense and they stipulate that they take no responsibility for loss or damage. When I finally managed to get them to understand the problem they agreed to send me the wheels I had ordered but asked me to resell their wheels and they were going to charge me!! I declined their offer and eventually they agreed to a refund given that they hadn’t actually got 23mm wheels and we’re going to get them manufactured but couldn’t tell me how long this would take. When I emailed them they eventually responded that 23mm and 25mm tyres fit all of their wheels!! They completely misunderstood the issue. I ordered the 23mm wheels as I have very limited brake clearance on my bike not an uncommon problem with TT and Tri bikes. On the face of it they looked good value and they advertised the wheels with an external rim width of either 23mm or 25mm. I ordered a set of carbon wheels for my TT/Tri bike.
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